Terms and Conditions

1. Contract and eligibility

These conditions apply to bookings with Outdoor Xpeditions, a company operating from 1783 St. Abdon Ondarza, San Pedro, La Paz, Bolivia, as tour operator. Travel arrangements may be individual, group, or part of a package. For supplier services such as airlines, transport, and hotels, their own terms also apply.

A booking request is an offer to purchase the requested travel services. Acceptance remains at our discretion and is confirmed when we confirm the completed booking form. Booking is available only to people aged 18 or older.

2. Payment

A deposit of 25% of the total cost is required to confirm a service. For tours lasting more than seven days, full payment is required 60 days before the tour starts. If we cannot confirm the service and cannot offer an alternative, we will issue a full refund.

We accept cash, Visa and Mastercard credit cards (not American Express), bank transfer, Western Union, MoneyGram, and Eon. Taxes may vary with exchange rates and are recalculated when the final balance is collected.

3. Traveler cancellations and refunds

Cancellation of a confirmed booking must be provided in writing. Because many services are paid before departure, the following refund schedule applies to advance payments, calculated by the notice received before departure:

• 1–18 days: no refund.
• 19–30 days: 30% refund.
• 31–60 days: 70% refund.

4. Itinerary changes

Weather, roadblocks, civil unrest, access restrictions, supplier changes, or other circumstances beyond our control may require an itinerary or hotel change, sometimes without advance notice. Itineraries are therefore a guide rather than an exact schedule.

Guides may adapt an itinerary for safety or after consultation with the group. Traveler-requested changes and changes that create extra costs must be paid by the traveler.

5. Force majeure and operator cancellation

We may cancel all or part of a trip when weather, strikes, war or threat of war, terrorism, natural or industrial disaster, fire, river levels, transport problems, carrier schedule changes, or another unavoidable event prevents safe and efficient operation. We are not responsible for a traveler’s trip-preparation expenses in those circumstances.

We may also cancel an arrangement when participation is below the minimum needed to operate it. Any applicable refund or alternative will be assessed according to the booking and services already committed.

6. Prices and descriptions

Website prices are informational, subject to availability, and may change before a confirmation invoice because of an error or an increase from a travel provider. Booking requests remain subject to confirmation, and providers may withdraw particular facilities or room types.

7. Responsibilities and safety

Outdoor Xpeditions may change or cancel a trip when circumstances outside its control prevent safe and efficient operation. The guide or trip leader may remove a participant who presents a risk to themselves or others. Any refund, transfer, or future credit in that situation is considered individually.

Adventure and high-altitude activities carry inherent risk. Participants must follow guide instructions, disclose relevant needs, bring prescribed medication, and behave in a way that protects staff and other travelers. Threatening, unsafe, or seriously disruptive conduct may result in removal without refund; the traveler is then responsible for onward arrangements.

8. Documents, health, and insurance

Travelers are responsible for valid passports, visas, transit documents, health documents, vaccinations, and other entry requirements, and for checking all documents when received. Many destinations require a passport to remain valid for six months beyond the stay; check with the relevant embassy.

Travelers must arrange insurance in their home country covering at least hospital, physician, funeral, and repatriation costs. Participation is at the traveler’s own responsibility and risk.

9. Suppliers, flights, and delays

A supplier’s standard terms apply to the services it provides and may limit liability under applicable international conventions. We will identify relevant third-party suppliers on request or during booking.

Outdoor Xpeditions is not responsible for flight delays or cancellations outside its control. Travelers must arrange rebooking with the airline and tell us the revised arrival time. If arrival is later than scheduled, airport pickup may no longer be available and the traveler may need to arrange transport to the hotel.

10. Questions about these terms

Contact us before booking if any part of these terms or your itinerary is unclear.

Outdoor Xpeditions, St. Ondarza 1783, San Pedro, La Paz, Bolivia. Email: booking@outdoorxpeditions.com. Phone: +591 71575287.