Privacy Policy
Effective Date: January 1st, 2024.
Outdoor Xpeditions is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Information We Collect
Personal Information
We collect personal information that you provide to us directly, which may include:
- Title (gender)
- First and last name
- Date of birth
- Residential and/or business address
- Email address
- Telephone number
- Nationality
- Credit card or other payment details
- Travel itinerary details
- Passport number
- Dietary requirements
- Any other personal information you choose to provide
Sensitive Information
We only collect sensitive information when necessary for providing specialized services (e.g., accommodations for individuals with disabilities). Such information will only be collected with your explicit consent.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide travel-related services, including making bookings with airlines, hotels, buses, trains, and tours on your behalf.
- To process payments and prevent fraudulent transactions.
- To communicate with you regarding your bookings and provide customer support.
- To comply with legal obligations and resolve disputes.
- To improve our services and enhance your experience on our website.
- To send marketing communications, if you have opted in to receive them.
3. Legal Basis for Processing (GDPR)
Under the GDPR, we process your personal information based on the following legal grounds:
- Contractual Necessity: To perform our contract with you and provide the requested services.
- Consent: Where you have given us explicit consent to process your information.
- Legal Obligation: To comply with applicable laws and regulations.
- Legitimate Interests: To pursue our legitimate interests, provided your rights and freedoms are not overridden.
4. Disclosure of Your Information
We do not sell, rent, or trade your personal information. However, we may share your information with:
- Travel service providers (e.g., airlines, hotels, tour operators) to facilitate your bookings.
- Payment processors to process your transactions.
- Regulatory authorities, if required by law or to protect our rights and interests.
- Third-party service providers who assist us in operating our business, provided they agree to keep your information confidential.
5. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include:
- Encryption of sensitive data.
- Access controls such as user identifiers and passwords.
- Regular security assessments and staff training on privacy obligations.
6. Third-Party Websites
Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Cookies
We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us understand your preferences and improve our services. You can control cookie settings through your browser. Note that disabling cookies may affect the functionality of our website.
8. International Data Transfers
Your personal information may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection standards. We ensure that appropriate safeguards are in place to protect your information when it is transferred internationally.
9. Your Rights
GDPR Rights
If you are located in the European Economic Area (EEA), you have the following rights under the GDPR:
- Access: Request access to your personal information.
- Rectification: Request correction of inaccurate or incomplete information.
- Erasure: Request deletion of your personal information, subject to legal retention requirements.
- Restriction: Request restriction of processing your personal information.
- Data Portability: Request transfer of your personal information to another service provider.
- Objection: Object to the processing of your personal information for certain purposes, such as direct marketing.
- Withdraw Consent: Withdraw consent where processing is based on consent.
CCPA Rights
If you are a California resident, you have the following rights under the CCPA:
- Access: Request access to specific pieces of personal information collected about you.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Disclosure: Request information about the categories and specific pieces of personal information collected, the sources of the information, the purposes for collection, and the third parties with whom we share personal information.
- Opt-Out: Opt-out of the sale of your personal information. We do not sell personal information, but this right is provided to comply with CCPA requirements.
- Non-Discrimination: You have the right to not be discriminated against for exercising any of your CCPA rights.
10. Exercising Your Rights
To exercise your rights under the GDPR or CCPA, please contact us using the contact details provided below. We may need to verify your identity before processing your request.
11. Complaints
If you have a complaint regarding our handling of your personal information, please contact us using the details provided below. We will investigate and respond to your complaint within a reasonable timeframe. If you are in the EEA, you also have the right to lodge a complaint with a data protection authority.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
13. Contact Us
Outdoor Xpeditions
St. Ondarza 1783
San Pedro
La Paz, Bolivia
Email: booking@outdoorxpeditions.com
Phone: +591 71575287
